(A) Termination form. Completion of a termination of service form is required in order to stop services at any service address.
(B) Termination by phone. Terminations of service are not accepted over the phone in order to validate and protect our customers. If you have moved out of state, please give the Billing Department a call at 704-824-3518 to discuss your options.
(C) Account validation required. Terminations of services are only accepted from the account holder and a proof of ID must be presented at time of the request.
(D) Deceased account holder. If the account holder is deceased, a death certificate and/or Power of Attorney document will be required prior to terminating services.
(E) An account can be transferred into the remaining spouse's name, however, their name plus the original account owner's name must be on the death certificate to avoid opening a new account.
(Ord. passed 3-13-2017)