(A) The objective of the Lowell Utility Billing and Collections Procedure Policy is intended to provide a consistent process by which utilities are billed and revenues are collected. The following utility billing and collections procedure policy is a general policy to be enforced for the collection of payment for utility services provided by the City of Lowell. This policy is to become effective as of the 13th day of March, 2017. The following policy will be strictly enforced and will apply to any and all customers of utility services provided by the city. Any question in regards to utility service, policy, or billing should be addressed to the City Clerk at City Hall at (704) 824-3518.
(B) It is recommended that the following steps be taken:
(1) All city officials should read and understand this policy;
(2) All employees entrusted with utility billing and collections should become thoroughly familiar with the procedures outlined in this policy;
(3) This policy should be kept where it is easily accessible for reference; and
(4) Comments concerning this policy or clarification of its contents should be directed to the City Manager, City Clerk, or the Finance Officer.
(C) This policy will be reviewed periodically and updated as needed.
(Ord. passed 3-13-2017)