(a) Reports required of compliance and enforcement of customer service standards. A grantee shall report to the city on a quarterly basis regarding its compliance with customer service standards (report shall include information not already included in response to Section 95-12(b)). A report form shall be developed in consultation between the city and a grantee that will provide the detail necessary to monitor grantee's compliance with customer service standards. Upon breach of the customer service standards and failure of a grantee to remedy such breach upon 10 days prior written notice from the city, the city may invoke the penalty provisions of this section or the liquidated damages provision of the franchise agreement without prejudice to any other remedy otherwise available to the city. A grantee shall also promptly comply with all procedures established by the city regarding the handling of all complaints received directly by the city from city residents regarding cable television service.
(1) A grantee shall file with the city on a quarterly basis a notarized statement signed under oath by an officer or local system manager certifying compliance with these customer service standards.
(2) Failing to file a certificate shall subject a grantee to pay a civil forfeiture to the city of $50.00 per day.
(3) A grantee in non-compliance shall, on a quarterly basis, file with the city a statement specifying areas of non-compliance along with a remedial plan. Failing to file a non-compliance statement and a remedial plan shall subject a grantee to pay a civil forfeiture to the city of $50.00 per day.
(Ord. No. 2801, § 3, 2-25-99)