a. Prior to alarm system activation, every alarm company selling, leasing, or furnishing to any alarm user an alarm system shall:
1. Furnish the alarm user with a copy of this article; and
2. Furnish the alarm user with an application for an alarm permit; and
3. Provide written instructions explaining how to operate the alarm system properly; and
4. Provide written information on how to obtain service for the alarm system at any time; and
5. Provide training regarding the proper operation of the alarm system to the alarm user and to the alarm user's employees or other persons designated by the alarm user as authorized to operate the alarm system.
b. Before selling, leasing, or furnishing to any alarm user any alarm system at an alarm site within the city, each alarm company shall, provide to the alarm coordinator a copy of its state license and the name, address, and phone number of an individual who will serve as a contact person. If the alarm company has a local contact person, then the alarm company shall provide the name, address, and phone number of that local contact person to the alarm coordinator. Within five business days after the occurrence of any change that alters any information that the alarm company is required to provide to the alarm coordinator, the alarm company shall inform the alarm coordinator of the change and provide the corrected information to the alarm coordinator.
c. An alarm company which begins monitoring a previously unmonitored alarm system or an alarm system previously monitored by another alarm company must notify the alarm coordinator of the conversion at least three days prior to the date of the conversion.
d. An alarm company performing monitoring services shall:
1. Communicate with the public safety answering point prior to any work or testing on any alarm system and secure the name of the individual who was contacted in the public safety answering point; and
2. Place all alarm system equipment on test status with the alarm company monitoring the alarm system prior to any work or testing on the alarm system; and
3. Communicate to the public safety answering point any available information about the specific location at the alarm site from which an alarm signal is originating; and
4. Endeavor to contact the alarm user or a representative of the alarm user when an alarm signal is made and notify the public safety answering point of the time contact was made or the lack thereof, and the intent of the alarm user or representative to respond or to not respond to the alarm site; and
5. When an alarm signal is made, furnish the public safety answering point with the name of the individual contacted as required by this section, the name of the individual responding on behalf of the alarm user, the estimated time of said individual's arrival, and a description of the vehicle driven by the said individual, if applicable.
6. Not at any time require a pass code when requiring an alarm system to be placed on test, even with construction or maintenance in place.
e. The alarm coordinator may appeal to the state fire marshal, the Texas Department of Insurance, or any other appropriate state agency to suspend or revoke an alarm company's license for failure to comply with the duties listed in this section or to take such other disciplinary action as may be within the authority of said state agency.