Complaints about non-emergency ambulance service within the city shall be filed in writing with the Fire Chief. Upon receipt of any such complaint, the Fire Chief shall forward a copy of said complaint as soon as reasonably possible to the appropriate licensee, instructing the licensee to reply to the Fire Chief regarding the disposition and satisfaction of such complaint within ten working days of the receipt of same.
(Ord. No. 2841, § 2, 9-9-99)