The operator shall maintain a business office in the City, which shall be open at least from 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding legal holidays. Such office shall have a listed telephone, with an adequate number of lines to handle typical traffic, and shall be so operated that complaints and requests for repairs and adjustments may be received and processed with a minimum of delay. All such complaints shall be investigated and resolved within seven days after their receipt.
If the operator fails to investigate or resolve a complaint within seven days, the complainant or the operator, or both, may submit the complaint to the Mayor, who shall then appoint three members of Council to hear and determine the matter by majority vote. Such determination shall be final. The Mayor has primary responsibility for the continuing administration of any permit issued hereunder and of the reasonable implementation of the foregoing complaint procedures.
(Ord. 123-82. Passed 4-1-82.)