If a customer or user is unable to pay a bill, which is unusually large due to a prior incorrect reading of the meter, incorrect application of the rate schedule, incorrect connection or functioning of the meter, prior estimates where no actual reading was taken for over two months, stopped or slow meters, or any human or mechanical error of the utility, and
(A) The customer:
(1) Pays a reasonable portion of the bill, not to exceed an amount equal to the customer's average bill for the six bills immediately preceding the bill in question; and
(2) Agrees to pay the remainder in equal parts over a period of months not to exceed six months and not less than three months; and
(3) Agrees to pay all undisputed future bills for service as they become due; and
(B) The utility may not add to the outstanding bill any late fee; and
(C) The above terms of agreement shall be put in writing by the utility and signed by the customer and a representative of the utility; and
(D) Then the services will be continued.
(Ord. 2009-05, passed 2-9-2009)