(A) At the grantor’s sole option, within 90 days of the first anniversary of the effective date of each franchise, and each year thereafter throughout the term of a franchise awarded hereunder, the grantor and the grantee shall meet publicly to review the performance, quality of service, and rates of a telecommunications system. The reports required in §§ 114.150 through 114.161 regarding user complaints, the records of performance tests, and the opinion survey report shall be utilized as the basis for review. In addition, any user may submit complaints during the review meetings, either orally or in writing, and these shall be considered.
(B) Within 30 days after the conclusion of system performance review meetings, the grantor shall issue findings with respect to the adequacy of system performance and quality of service. If inadequacies are found, the grantor shall direct a grantee to correct the inadequacies within a reasonable period of time.
(C) Failure of a grantee, after due notice, to correct the inadequacies shall be considered a material breach of a franchise awarded hereunder and the grantor may, at its sole discretion, exercise any remedy within the scope of this chapter considered by the grantor to be appropriate.
(2011 Code, § 14.12.070)