(A) An accurate and comprehensive file shall be kept by a grantee of any and all complaints regarding the system built or operated under the provisions of this chapter. A procedure which may be detailed within a franchise awarded hereunder may be established by a grantee by the time of installation of the system to remedy complaints quickly and reasonably to the satisfaction of the grantor. A franchise procedure may require a grantee to maintain complete records of a grantee’s actions in response to all complaints. Such files and records shall remain open to the public during normal business hours.
(B) As may be required in a franchise, a summary of complaints, identifying the number and nature of complaints and their disposition, in a form approved by the grantor, shall be completed for each month and submitted to the grantor by the tenth day of the succeeding month unless provisions of a franchise awarded hereunder provides otherwise.
(C) As may be required in a franchise, the results of an annual opinion survey report which identifies satisfaction or dissatisfaction among the users of any telecommunications services offered by a grantee shall be submitted to the grantor no later than two months after the end of a grantee’s fiscal year. The surveys required to make said report may be in the form of questionnaires transmitted to users within one or more bills for service.
(2011 Code, § 14.04.060) Penalty, see § 114.999