(A) The grantee shall establish a subscriber complaint procedure and designate a local official for administering the complaint procedure at its local office. Notice of the complaint procedure shall be given to each subscriber.
(B) The grantee shall respond to all service calls within 24 hours and correct malfunctions as promptly as possible, but in all cases not longer than 48 hours after notification thereof. For this purpose, the grantee shall maintain an office adequately staffed and trained to provide prompt and efficient service to the subscribers.
(C) In cases where requests for service have been ignored or unfilled for whatever reason, the Safety-Service Director shall have the power to require the grantee to provide service in response to all reasonable requests as the Director may determine.
(D) When there have been similar complaints made, or where there exists other evidence, which, in the judgment of the village, casts doubt on the reliability of quality of cable service, the village shall have the right and authority to compel the grantee to test, analyze and report on the performance of the system. Such test or tests shall be made, and the reports of such test or tests shall be delivered to the village no later than 14 days after the village formally notifies the grantee.
(1995 Code, § 112.27) (Ord. 79-O-20, passed 7-9-1979)