(a) Before water service is discontinued to a customer for non-payment, the Water Department shall provide written notice to the customer by regular first class U.S. postal service delivery no less than five days after the last date for payment as indicated on the bill that the account is delinquent. The customer shall have a maximum of fifteen calendar days from the date of the mailing of the delinquent notice to pay the account in full or to arrange an appropriate payment schedule approved by the Administrative Director or to request a hearing in accordance with Section 941.29 of the regulations. If the customer fails to pay all delinquent accounts or arrange an approved payment schedule within this fifteen-day period, the Water Department shall notify the customers by regular first class U.S. mail that their water service will be discontinued in fifteen days from the date of the mailing of the shutoff notice. If the customer fails to pay the amount in full, arranges for an appropriate payment schedule approved by the Administrative Director, or requests a hearing on the account before the final date established for termination of service, the Water Department shall terminate water service.
(b) In the event that a water customer has arranged a payment schedule for a delinquent account as approved by the Administrative Director, and the customer fails to comply with the payment date and amount as established in that agreement, the Water Department shall provide notice by regular first class U.S. mail or by posting a notice on the property that water service will be terminated within five calendar days of the mailing or posting unless the amount is paid in full.
(c) Except for emergency terminations made necessary by water system repairs or failures, terminations will be made in the afternoon but during regular working hours, Monday through Thursday but not on any recognized legal or religious holiday.
(d) When water service is terminated for non-payment, service will not be restored until all charges for water consumed, late payment penalties, and any other charges plus a reconnection charge of fifty dollars ($50.00) to reimburse the Village for expenses of shutoff and reconnection are paid in full. (Ord. 00-11. Passed 3-6-00.)