(A) Once a customer requests termination of service out of his or her name, a final bill is processed.
(B) The account of a customer, whose final bill remains delinquent after 120 days from the final bill date, will be reviewed by the Town Manager to determine if collection procedures should be continued or a recommendation be presented to the Town Council that the account be written/charged off.
(C) Notes of all activity are entered in the customer service comments of each delinquent account. A record will be maintained on any customer whose account balance is written/charged off. The customer will be required to pay that final bill should he or she ever apply for water/sewer service at any address within the town.
(D) Overpayments on final bills are refunded to the customer. If a current address can not be verified, the balance is to be “written/charged off.”
(E) Underpayments of less than $3 on final bills are written/charged off 60 days after the final bill is processed if payment is not received.
(Ord. passed 11-17-2015; Ord. passed 11-21-2017)