(A) The following procedures apply to delinquent accounts.
(1) A late charge is assessed to delinquent accounts the first day after the due date. Payment is not considered late if postmarked on/before the due date or placed in the designated Town Hall night deposit location prior to 9:00 a.m. of the next business day after the due date. Customers will be mailed a notice during the first week of the following month indicating the account is past due and the date service will be disconnected if payment is not received.
(2) Failure to receive the water/sewer bill does not excuse the customer’s responsibility for timely payment or prevent service disconnection.
(3) Prior to disconnecting services for a delinquent account, the town may attempt to make telephonic contact with the customer (failure to make contact with the customer will not preclude the town from disconnecting service).
(4) A service disconnect letter is issued for the delinquent account at the scheduled date and time, with payment due by 12:00 p.m. Payments received after 12:00 p.m. must include the delinquent fee and all other outstanding charges and fees.
(B) The town assumes no liability for any customer equipment, such as water heaters, which may be damaged when water is disconnected.
(C) The Town Manager is responsible for the enforcement of this subchapter, but Town Council reserves the right to waive fees/charges due to justifiable hardships. Any customer’s request for waiver must be submitted in writing.
(Ord. passed 11-17-2015; Ord. passed 11-21-2017)