(a) If the City has undercharged a customer because of a billing error, the City may only bill the customer for the portion of the unbilled stormwater services used in the one (1) year period immediately prior to the date the City remedies the billing error.
(b) If the City determines, however, that a customer has been overcharged because of a billing error, the City will adjust the customer's account back, for a period not to exceed one (1) year, from the date the City remedies the billing error.
(c) If the City has attempted to verify a discrepancy in billing under section (a) and the customer has not responded within ninety (90) days to requests by the City to reconcile the discrepancy, the City will bill the customer for the unbilled stormwater services used in the four (4) year period immediately prior to the date the City remedies the billing error.
(d) This Section does not apply to circumstances where an act or omission or an act by the property's agent results in no calculation or an inaccurate calculation of stormwater service charges. In these cases, the property owner shall be responsible for all unpaid service charges.
(Ord. 23-03. Passed 6-23-03.)
(Ord. 23-03. Passed 6-23-03.)