A. The complainant or his/her designee may appeal the decision of the ADA Coordinator to the City Manager or his or her designee within 15 calendar days after the receipt of the response.
B. A complete copy of the file for the complaint shall be provided to the City Manager.
C. The City Manager shall reconsider the matter after reviewing the record and may discuss the matter with the ADA Coordinator, staff and/or the complainant. The City Manager may affirm or reverse the decision of the ADA Coordinator, or reach a compromise between the positions of the parties.
D. Within 30 calendar days after receipt of the appeal, the City Manager or his or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. The decision of the City Manager is final.
E. All written complaints received by the ADA Coordinator, appeals to the City Manager, and responses from these two offices will be retained by city for at least 3 years.
(Prior Code, § 15-1-4) (Ord. 07-893, passed 10-23-2007; Ord. 94-444, § 1 (part), passed --1994; Ord. 84-120, § 1 (part), passed --1984)