A. Any person dissatisfied with an accommodation or denial thereof, or claiming to be aggrieved by a discriminatory practice, program, or facility prohibited by the ADA may file a complaint with the ADA Coordinator.
B. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, and location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available upon request. A complaint form is available by request from the city, but use of this particular form to file a complaint is not necessary or required.
C. The complaint shall be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:
Lake Havasu City
Attn: ADA Coordinator
2330 McCulloch Blvd. N.
Lake Havasu City, AZ 86403
D. The ADA Coordinator shall promptly conduct an investigation into each complaint filed with the city and shall attempt to resolve the complaint by means of conference and conciliation.
E. Within 30 calendar days of the receipt of the complaint, the ADA Coordinator or his or her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response shall explain the findings of the investigation and notify the complainant what actions will or will not be taken as a result.
(28 C.F.R. § 35.104) (Prior Code, § 15-1-3) (Ord. 07-893, passed 10-23-2007; Ord. 06-825, passed 11-28- 2006; Ord. 94-444, § 2 (part), passed --1994; Ord. 84-120, § 1 (part), passed --1984)