If the city has inadvertently overcharged or undercharged a customer as a result of a misapplied schedule, an error in meter reading, a skipped meter reading or other human or machine error, except meter inaccuracy, or if the customer has bypassed or otherwise tampered with the meter, has otherwise acted in a fraudulent or willfully misleading manner, or has knowledge of being undercharged without notifying the city, the city shall adjust its charges to refund the overcharge or to recover the undercharge in accordance with the following.
(A) In the event of undercharge through customer fraud or overcharge, the entire amount of the undercharge or overcharge shall be collected or refunded respectively for the entire interval of the undercharge or overcharge, based upon applicable state statute of limitations.
(B) In the event of undercharge through city error, the amount of the undercharge shall be collected for the entire interval involved, based upon the applicable state statute of limitations. The customer shall be allowed to pay the deficient amount in equal installments added to the monthly bills over the same number of billing periods which occurred during the interval of the deficiency.
(Prior Code, § 11-25) (Ord. 98-04, passed 2-23-1998)