(A) Generally.
(1) Utility services owned or operated by the city will be supplied under:
(a) The city’s standard form of application (service agreement) or contract;
(b) The applicable rate schedules; and
(c) These service regulations.
(2) The city shall not be required to supply service unless and until the agreement is executed by the customer and the city, it being understood and agreed that no promise, statement or representation by an agent, employee or other person shall be binding upon the city unless same be in writing and attached to and made a part of the agreement; notwithstanding the foregoing, when the requested supply of utility product or service is for residential use, the customer’s application and the city’s acceptance thereof may be verbal and, in that event, the city’s applicable rate schedules and these service regulations shall be effective in the same manner as if the city’s standard form of application for service had been signed by the customer and accepted by the city. A verbal service agreement shall be conclusively presumed, when there is no written application by a customer accepted in writing by the city, if the utility product or service supplied by the city is used by the customer or on the customer’s premises.
(Prior Code, § 11-7)
(B) Agreement personal. The rights which accrue to the customer under the agreement are personal and shall not be transferred or assigned by the customer without the written consent of the city.
(Prior Code, § 11-8)