(a) Any specific date set forth in this section that falls on a Saturday, Sunday, or legal holiday on which City Hall is closed shall be moved to the next business day after such occurrence.
(b) If a utility bill has not been paid on or before the tenth day of the month said payment is due, a delinquency notice shall be issued by the City Clerk on the twentieth day of the month and mailed to the customer at his or her last known address. A copy also shall be mailed to the occupant of the premises if the occupant and the customer are not the same person.
(c) The notice shall state:
(1) The amount due and the delinquency charge;
(2) Notice that service will be scheduled for termination if the amount due is not paid in full on or before the twenty-seventh day of the month;
(3) Notice that the customer has the right to a hearing before the governing body to request an extension and/or alternative payment plan at the second regularly scheduled monthly meeting of the governing body, which is normally the fourth Thursday of the month, subject to changes due to holidays. If the customer fails to abide by the extension or alternative payment plan, service will be disconnected without notice;
(4) Notice that if the customer fails to appear before the governing body as set forth in division (c)(3) above, or if the customer does appear, but is denied an extension and/or alternative payment plan, a disconnect notice will be delivered to the customer on the first day of the following month notifying the customer that service will be disconnected on the third day of the month; and
(5) Notice that if the customer receives a disconnect notice, the customer will be charged a disconnect notice fee in the amount of $10, plus taxes.
(d) For delinquent accounts scheduled for disconnection, the city shall not disconnect if the temperature on the disconnection date is forecast to drop below 35°. The disconnection will commence on the first day thereafter forecasted not to drop below 35°. The National Weather Service in Wichita will be used to determine forecast temperatures.
(Ord. 2032, passed 11-9-2017)