(A)   An alarm user shall:
      (1)   Maintain the premises and the alarm system in a manner that will reduce or eliminate false alarms;
      (2)   Respond or cause a representative to respond to the alarm system’s location within 30 minutes of notification by the emergency responders;
      (3)   Not manually activate an alarm for any reason other than an occurrence of an event that the alarm system was intended to report; and
      (4)   Properly train all alarm users on how to properly engage and disengage the alarm system and make sure all potential user fully understand the process. Alarms shall only be silenced and not reset until a full determination of the cause of the event is completed by emergency responders. In the event that an accurate determination of the cause can’t be made, it is assumed to be a false alarm.
   (B)   An alarm company operating within the town shall:
      (1)   Obtain and maintain the required State Alarm Systems Licensing Board license;
      (2)   Be able to provide name, address and telephone number(s) of the alarm user or a designee, who can be called in an emergency at any time and be able to respond to an alarm call, when notified, within 30 minutes;
      (3)   Prior to activation of the alarm system, provide instructions explaining the proper operation of the alarm system to the alarm user;
      (4)   Provide written information of how to obtain service from the alarm company for the alarm system to the alarm user;
      (5)   When working on an alarm system or testing or drills, E-911 shall be notified prior to any procedure being made. Failure to do so may result in a false alarm determination;
      (6)   Communicate any available information about the location or operations of the alarm and/or alarm system; and
      (7)   Communicate a cancellation to emergency response as soon as possible following a determination that response is unnecessary.
(Ord. passed 10-3-2016)