(A) If the rates and charges for utility service, including all penalties, are not paid within 15 days after the due date of the current bill or, if the customer has been found in violation of any of the rules and regulations of any utility provided for in this code, the village may discontinue the service after mailing a seven-day written notice to the user or consumer of the service, by certified mail, return receipt requested; by personal delivery; or by posting on the premises to be disconnected, of the village’s intention to discontinue service. If the user or consumer is not the owner of the premises served, the seven-day written notice shall also be mailed by certified mail, return receipt requested, to the owner of the premises if his or her name and address is known. The notice shall clearly state the number of days the account is in arrears and the balance due including any penalty charges or the rule or regulation which is alleged to have been violated, whichever is applicable; the name, title, address, and phone number of the person to contact for an informal resolution of the customer’s complaints in cases of disputes concerning the amount due or other problems with the account; the address and office hours of the utility office in case the customer wants to informally resolve his or her complaint in person; and the fact that the customer is entitled to a hearing on his or her complaint before some authorized agent of the appropriate utility department when and if the complaint cannot be informally resolved.
(B) The village shall also have the right to disconnect or refuse service from any and all village utilities to any customer or user with one or more installations if the bills for all village utilities are not paid at any one installation, subject of course to the notice and procedural provisions required by this subchapter.