2.5-4: DUTIES OF THE ALARM COMPANY:
   A.   Any person engaged in the alarm business in the County of Kane, shall comply with the following:
      1.   Obtain and maintain the required State, County, and city licenses;
      2.   Provide current name, address, and telephone numbers of the alarm company license holder or a designee, who can be called in an emergency, twenty four (24) hours a day; and be able to respond to an alarm call, when notified;
      3.   Be able to provide the most current contact information for the alarm user;
   B.   Effective January 1, 2017, shall, on all new and upgraded installations, use only alarm control panel(s), which meet SIA Control Panel Standard CP-01;
   C.   Prior to activation of the alarm system, the alarm company must provide written and oral instructions explaining the proper operation of the alarm system to the alarm user;
   D.   Provide the alarm user written information on how to obtain service from the alarm company for the alarm system;
   E.   Inform the alarm user of this chapter, and assist the alarm user with registering their alarm system(s). The alarm company (installer) shall provide new customers with a Kane County alarm permit application at the time of the sale and/or prior to installation. Said application should be completed by the alarm user; and, contain all of the pertinent information required in section 2.5-2 of this chapter;
   F.   The alarm permit application and applicable fee(s) shall be returned to the Kane County Sheriff's Office (Kane County Sheriff's Office, Attn: Alarm Administrator, 37W755 Illinois Route 38, Suite A, St. Charles, IL 60175) within ten (10) business days;
   G.   An alarm company performing monitoring services shall:
      1.   Attempt to verify by calling the alarm site and alarm user by telephone to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, as a minimum, that a second call, known as an enhanced call verification, be made to a different number if the first attempt fails to reach an alarm user who can properly identify themselves in attempt to determine whether an alarm signal is valid, or except in the case of a panic or crime-in-progress alarm, or in cases where a crime-in-progress has been verified by video and/or audible means;
      2.   Provide the alarm permit registration number to the central dispatch/radio dispatch center;
      3.   Communicate any available information about the location of the alarm; and,
      4.   Communicate a cancellation to central dispatch/radio dispatch and/or the Sheriff's Office as soon as possible following a determination that a response is not necessary. (Ord. 17-226, 8-8-2017)