(A) A customer may request a face-to-face conference regarding any dispute over a disputed utility bill or other service matter before the Board of Public Works and Safety, or its designee, to hear such matters. All such matters will be resolved in accordance with I.C. 8-1-2-103, I.C. 8-1.5-3.5, the written polices of the city, and the judgement of the Common Council and/or the Board of Public Works and Safety.
(B) Only the Common Council and/or the Board of Public Works and Safety has the ability to modify, change, or mitigate a utility bill.
(Ord. 1-2022, passed 3-8-2022)