(A) It is the policy of the city to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city’s form for application for utility service and all bills shall contain address and telephone number of city hall and clearly visible and easily readable provisions to the effect that:
(1) All bills are due and payable on or before the date set forth on the bill;
(2) If any bill is not paid by or before that date, a second bill will be mailed containing a cutoff notice that if the bill is not paid within ten days of the mailing of the second bill, service will be discontinued for nonpayment;
(3) If all or any part of a bill is in dispute, a customer shall advise the city by written notice, in person or by telephone prior to the proposed disconnection date. If the city and the customer are unable to resolve the dispute in a mutually satisfactory manner, the customer may request a hearing; first before the Utilities Commission and next before the City Council.
(B) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified.
(C) If the city discontinues utility service to a customer for nonpayment of bills, service will be reinstated only after all bills for service then due and a re-connect charge in an amount set by the City Council have been paid.