(A) A customer may request a face-to-face conference regarding any dispute over a disputed utility bill or other service matter before the Town Council, or its designee, to hear such matters. All such matter will be resolved in accordance with I.C. 8-1-2-103, I.C. 8-1.5-3.5, the written polices of the town and the judgment of the Town Council.
(B) Only the Town Council, acting as the Board of Directors of the Ingalls Municipal Utilities, has the ability to modify, change, or mitigate a utility bill.
(Ord. - -, passed 4-26-2021)