(A) The cable communications system shall be designed for operation 24 hours per day and shall endure service interruptions only for good cause and for a reasonable time. Permissible interruptions of service shall be for the shortest possible time.
(B) The franchisee shall maintain an office in Louisville Metro which shall be open to the general public during normal business hours.
(C) The franchisee shall have a publicly listed telephone number. The franchisee shall employ an operator or maintain a telephone answering device 24 hours per day, each day of the year to receive subscriber complaints.
(D) The franchisee shall maintain a maintenance and repair service capable of responding to subscriber complaints or requests for repairs within 24 hours after the receipt of the complaint or request. If the franchisee or any of its shareholders owning at least 3% of its stock, or any subsidiary, parent, or affiliated corporation of the franchisee engages in the business or activity of selling, leasing, repairing, dismantling, or installing television or radio receivers, or accessories for such receivers, cameras, audio, or video tape machines, video tapes, microphones, control boxes, modulators, or other equipment utilized by users or subscribers in the operation of any cable communications system, the franchisee shall not condition cable communications service or the continuation thereof or usage of cable communications facility on a subscriber’s purchase of or failure to purchase any of such services or equipment.
(E) In the event that its service to subscribers is interrupted for 48 or more consecutive hours, except for acts of God, riots, or a state of emergency declared by the President of the country, the Governor of the commonwealth, or Louisville Metro Mayor, the franchisee shall grant the affected subscriber a pro rata credit or rebate for the duration of the interruption. An unreasonable interruption of subscriber services shall be deemed a violation of this chapter and a breach of any agreement awarding a franchise in accordance herewith and subject the franchisee to all of the penalties and remedies prescribed in the agreement as well as all other remedies, both legal and equitable, which are available to the city.
(F) The franchisee shall not deny or delay service or use of cable communications facility or otherwise discriminate against subscribers or users on the basis of age, race, creed, color, sex, national origin, or marital status.
(G) The franchisee shall maintain in constant readiness equipment capable of providing standby powering for the headend, transportation, and trunk amplifiers for a minimum of four hours.
(1) Said equipment shall be constructed so as to revert automatically to a standby mode when alternating current power returns.
(2) The franchisee shall comply with all utility and other safety regulations to prevent a standby generator from powering the “dead” utility line so as to prevent injury to any person.
(2008 Code, § 5.08.130)