(A) Initial determinations by the water/sewer department with regard to granting wastewater treatment credits and leak adjustments as set out above in this chapter may be appealed to the Board of Public Works and Safety in accordance with that Board's policies and procedures. Determinations of that Board shall be final.
(B) It is probable that not all possible situations for justifying granting a credit and/or adjustment can be sufficiently proven and/or anticipated and provided for in advance. Some inequities will occur. Unless sufficient facts are either brought forward to establish eligibility for an adjustment/credit under the express provisions of this chapter or upon clear and convincing proof that fairness requires it (such as a city bookkeeping or systems error or malfunction or an erroneous estimated reading), as reasonably determined by the Board of Public Works and Safety, no billing credit or adjustment shall be given by the city.
(C) An appeal of an initial determination to the Board of Public Works and Safety may only be made after the customer has either (i) paid the disputed amount in full, or (ii) executed a payment plan to repay the disputed amount.
(Ord. 5-C-01, passed 6-12-01; Am. Ord. 32-C-22, passed 12-13-22)