(A) Credits. A credit shall be granted for the wastewater treatment charges assessed by reducing only the wastewater component of that billing to the amount equal to that location's average wastewater billing during three preceding billing periods, plus $20, for a user of the Waterworks or Sewage Works who establishes to the reasonable satisfaction of the Utility Billing Department that a significant portion of that user's metered water as billed in one or two consecutive billing intervals was not, or was more likely than not, collected and treated by the Sewage Works.
(B) Leak adjustments. A leak adjustment shall be granted when user's water and sewer usage for a monthly billing period exceeds the greater of $20 or 20% above that user's anticipated billing for that location's average water and wastewater billing during three preceding billing periods, is the result of deterioration, malfunction, or a vandalism of that distribution system on the user's side of the meter (the "cause"), for a user of the Waterworks or Sewage Works who establishes to the reasonable satisfaction of the Utility Billing Department that situation is:
(1) Not the result of or materially contributed to by an intentional act or the gross negligence of the user or an occupant, tenant, or permittee of the property served through that meter; and
(2) The cause is reasonably believed by the Water Department to have been eliminated using adequate materials, workmanship, or preventive measures as appropriate.
The leak adjustment shall reduce a user's monthly billing to an amount equal to that location's average water and wastewater billing during three billing periods immediately preceding the leak, plus a charge for the actual metered water usage exceeding the average monthly usage at the then-current rate per cubic feet as stated in § 50.10(B) in the row titled "Over 33,165 cubic feet" for all such additional usage for that billing period. The total amount of the user's monthly billing after applying the leak adjustment shall not be less than the user's average billing for the three preceding billing periods unaffected by that cause, plus $20.
(C) Not more than one such leak adjustment per meter site (which may be included within either one or two consecutive billing period(s)) shall be allowed in any consecutive 12 monthly billing periods.
(D) In the event of a leak which spans two consecutive billing periods, the same three billing periods preceding the leak shall be used to compute the leak adjustment for both billing periods.
(Ord. 5-C-01, passed 6-12-01; Am. Ord. 15-C-16, passed 8-30-16; Am. Ord. 32-C-22, passed 12-13-22)