(A) Upon written notice provided to the user at least seven days before termination of service, advising the user of date of proposed disconnect, specific basis for disconnection, the telephone number for the Water Billing Department, a reference to where the user can find information concerning their rights, the city may disconnect utility service without request of the user:
(1) For failure to repair any leak in the service pipe or appurtenances between the service connection and the meter, in any private protection system, or other unmetered facilities;
(2) For failure to timely pay the utility service bill or other charges in connection with water utility services;
(3) For failure to provide reasonable, unobstructed and nonhazardous access to the premises and meter, appliance and/or other utility-owned equipment so that representatives of the city may take meter readings, make all necessary inspections, and maintain, replace or remove the meter, appliances and/or equipment of the city;
(4) Upon discovery of improper installation of a new service pipe and appurtenances, or alteration or removal of existing service pipe and appurtenances, including the meter, without written authority of the Department; or
(5) If a user issues or causes to be issued a check for services which is not honored because of insufficient funds or no account found.
(B) City may disconnect utility service without request of the user and without advance notice to the user only if:
(1) A condition dangerous or hazardous to life, physical safety, or property exists;
(2) Under order of any court, the IURC, or other duly authorized public authority;
(3) Fraudulent or unauthorized use of water is detected and the utility has reasonable grounds to believe the affected user is responsible for the use; or
(4) The city's regulating or measuring equipment has been tampered with and the Department or Water Department has reasonable grounds to believe that the affected user is responsible for the tampering.
(C) Reconnection shall be completed within one business day after user remedies the condition triggering termination of service, pays all delinquent charges to the Water Billing Department, and pays any applicable deposit or reconnection fees.
(Ord. 15-C-16, passed 8-30-16)