(a) The City of Hubbard shall accept utility payments electronically through the ACH network subject to the conditions, terms, and procedures as established by the Authorization Agreement which is attached to Ordinance 70-00 and marked as Exhibit “A”, which is incorporated fully herein by reference. All completed Authorization Agreements for participation in the ACH program must be signed by the customer(s) and maintained on file in the Utility Billing Office for the life of the customer’s participation in the program in accordance with Federal Regulations.
(b) ACH drafts from utility accounts shall occur on the tenth day of the month (or first banking business day immediately thereafter in the case of weekend days or holidays). Each month the utility customer will have the first ten days to review their account(s) for billing accuracy. Enrollment in the program will be effective once the bill(s) received by the utility customer state the appropriate do not pay ACH message.
(c) If a customer participating in the program changes banks, bank accounts, or utility account information, it shall be the customer’s responsibility to notify the City Utility Billing Office of the change and a new authorization agreement must be signed with the new information as stated in subsection (a) hereof. Any failure of the customer to notify the City of changes in account information may result in the customer’s termination from the program. Any NSF fees, additional charge, or penalties, resulting from customer’s failure to notify the billing office of the change in account shall be the customer’s responsibility.
(d) Disputed bill amounts shall be addressed according to City policy or procedure established to resolve disputed bills. In the absence of a disputed bill policy or procedure the City of Hubbard Service Director shall determine the appropriate resolution. Regardless of the resolution method employed for a disputed bill, no monetary refund shall be made for a disputed bill amount when payment is made via the ACH payment alternative. ACH payments shall occur in accordance with the terms in subsection (a) and (b) hereof. Upon resolution of any disputed bill amount, the adjustment will be reflected on a future utility bill. Credits to a utility account will not result in a deposit of funds in a customer’s bank account.
(e) All penalty, shut-off, and NSF fees shall apply to ACH customers in accordance with the respective policy and procedure.
(f) Final bills shall be sent to the customer for payment. Utility customers must personally make final bill payments. ACH payments will not be made for final bills.
(Ord. 70-00. Passed 1-2-01.)