(a) Upon request, a grantee shall provide the City with current maps of its existing and proposed installations.
(b) Annually, a grantee shall file with the City Clerk a copy of its annual financial reports, including its annual income statement applicable to its Michigan operations, which include the City, a balance sheet and a statement of its properties devoted to CATV operations. A grantee shall submit such other reasonable information as may be requested by the City with respect to its property and its revenues, expenses or operations within the City.
(c) Annually, a grantee shall furnish to the City a current listing of its users, officers, owners, partners, shareholders, bondholders and any guarantor who holds five percent or more of the shares therein.
(d) An accurate and comprehensive file shall be kept by the grantee of all subscriber and user complaints regarding the cable system. A procedure shall be established by the grantee by the time of installation of the system to quickly and reasonably remedy such complaints. Complete records of the grantee's actions in response to all complaints shall be kept. Each customer's files and records shall be made available for inspection upon request by the customer during normal business hours.
(e) A current, independent polling service opinion survey report, which identifies satisfaction and dissatisfaction among subscribers and users with cable services, facilities, equipment and personnel offered by the grantee, shall be submitted to the City on or before the first anniversary of the franchise agreement and every third year thereafter. Surveys shall also require reports on additional services that subscribers would like to see added to the then-existing cable service.
(f) A grantee shall submit to the City such other information or reports in such form as are maintained by such grantee and at such times as the City may reasonably request.
(g) A grantee shall allow the City to make inspections of any of the grantee's facilities and equipment at any time upon one day's notice or, in case of emergency, upon demand without notice.
(h) Subject to the privacy rights of Section 803.26 and to Federal and State laws and regulations, the City shall have the right to inspect, at any time during normal business hours, all books, records, maps, plans, income tax returns, financial statements, service complaint logs, performance test results and other like materials of the grantee which relate to the operation of the CATV system. Access to the aforementioned records shall not be denied by the grantee on the basis that the records contain proprietary information.
(i) All records and reports required under this section, except as otherwise provided, are to be provided to the City and shall be available for public inspection in the City Clerk's office during normal business hours.
(j) Willful refusal, failure or neglect of the grantee to provide any of the records or reports required to be provided to the City under this section, after thirty days notice by the City of such willful refusal, failure or neglect, shall be deemed to be a material breach of the franchise and shall subject the grantee to all penalties and remedies, legal or equitable, which are available to the City under the franchise or this chapter.
(k) Any materially false or misleading statement or representation knowingly made by a grantee in any report required under the franchise shall be deemed a material breach of the franchise and shall subject the grantee to all penalties and remedies, legal or equitable, which are available to the City.
(Ord. 615. Passed 9-5-95.)