(A) This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Howard County, Indiana.
(B) The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number or complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
(C) The complaint should be submitted by the complainant and/or his designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Amber Tolle
Howard County Highway Engineer
625 S. Berkley Road
Kokomo, IN 46901
(Hereinafter referred to as the "Coordinator")
(D) Within 15 calendar days after receipt of the complaint, Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 days of the meeting, Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Howard County and offer options for substantive resolution of the complaint.
(E) If the response by the Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the President of the Howard County Board of Commissioners, 220 N. Main Street, Kokomo, IN 46901 ("President").
(F) Within 15 days after receipt of the appeal, the President or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the President or his designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
(G) All written complaints received by Coordinator or her designee, appeals to the President or his designee, and responses from these two offices will be retained by Howard County for at least three years.
(Res. 2023-BCCR-8, passed 6-5-23)