(A) No cash trips. The TNC shall adopt a policy prohibiting solicitation or acceptance of cash payments or other compensation directly from TNC riders and shall notify TNC drivers of such policy. TNC drivers shall not solicit or accept cash payments or other compensation directly from TNC riders. Any payment for TNC services shall be made only electronically using the TNC’s digital network.
(B) No street hails. A TNC driver shall not solicit or accept street hails. TNC vehicles may only be used to provide prearranged transportation service. A TNC driver shall not accept or respond to requests for service via a street hail, including hand gestures and verbal statements. A TNC driver shall not solicit potential TNC riders or use words or gestures for immediate patronage of a TNC vehicle upon the public way attempting to direct people to a vehicle that is parked, stopped, standing or moving upon the right-of-way.
(C) Fare collected for services. On behalf of a TNC driver, a TNC may charge a fare for the services provided to TNC riders; provided that, if a fare is collected from a TNC rider, the TNC shall disclose to TNC riders the fare calculation method on its website or within the software application service. The TNC shall also provide TNC riders with the applicable rates being charged and the option to receive an estimated fare before the TNC rider enters the TNC driver’s vehicle.
(D) Identification of TNC vehicles and drivers. The TNC’s software application or website shall display a picture of the TNC driver and the license plate number of the vehicle utilized for providing the TNC service before the TNC rider enters the TNC driver’s vehicle.
(E) Electronic receipt. Within a reasonable period of time following the completion of a trip, a TNC shall transmit an electronic receipt to the TNC rider on behalf of the TNC driver that lists the following: the origin and destination of the trip, the total time and distance of the trip, the total fare paid, including the base fare and any additional charges; and the TNC driver’s first name and a customer service telephone number or email address.
(F) Records. A TNC shall maintain the following records: individual trip records of TNC riders for at least one year from the date each trip was provided, individual records of TNC drivers and their trips at least until the one-year anniversary of the date on which a TNC driver’s relationship with the TNC has ended; and drivers’ names, license plates and/or other identifying information for each active TNC driver operating within the city, which list shall be submitted to the City Finance Officer on a monthly basis.
(G) Record inspection authority. The city has the authority to inspect the records of the TNC as necessary to investigate: an alleged crime or violation of this chapter; any accident involving a TNC driver; or for other good cause. The TNC shall cooperate with the city to facilitate the exchange of relevant information required in any investigation. The city shall provide advance written notice at least seven days prior to any inspection, which may be conducted at a mutually agreed upon third-party location, or pursuant to court order, grand jury or investigative subpoena. Any record or information made available by the TNC to the city pursuant to this chapter is confidential and proprietary and shall not be made public without TNC’s express written permission, except that if the city is required to disclose confidential information under court order or other applicable law, the city shall promptly notify the TNC of such requirement, prior to disclosure, and shall make diligent efforts to limit disclosure pursuant to any available basis in the state open records law or other applicable law.
(Ord. 1188, passed 4-3-2018)