(A) Time limitations; meter reading. No abatements or deductions on metered service charges shall be made or allowed, except for errors, in meter readings on which such charges are based, or inaccuracies in the registration of any meter or in the event of error on the part of the City in the making of any charge or in the amount thereof, and then only provided claim for such abatement or deduction is made in writing to the utility customer service office within 60 days after the date the error or discrepancy is discovered or should have been discovered with the exercise of due diligence. In the event of a timely and valid claim, the City will make or allow the appropriate abatement or deduction for a maximum of 12 months prior to receipt of the claim in writing or the date the error was discovered, whichever is earlier. (‘72 Code, § 36-40)
(B) Accounts for other than water service. No abatements or deductions on any bill, account or charge rendered or made by the City will be made or allowed, unless and only when a claim for such abatements or deductions is made in writing to the utility customer service office within 60 days after the date the grounds for the claim are discovered or should have been discovered with the exercise of due diligence. In the event of a timely and valid claim, the City will make or allow the appropriate abatement or deduction for a maximum of 12 months prior to receipt of the claim in writing or the date the error was discovered, whichever is earlier. (‘72 Code, § 36-41)
(Ord. 205, passed - - ; Am. Ord. O-2005-04, passed 5-4-05; Am. Ord. O-2010-14, passed 6-2- 10; Am. Ord. O-2019-18, passed 9-18-19)