(A) If any bill is not paid on or before tenth of the month, a cutoff notice shall be mailed, noting that if bill remains unpaid, service is subject to disconnection for nonpayment on or after 20th day of the month.
(B) Any customer disputing the correctness of their bill shall have the right to a hearing at which time they may be represented in person, by counsel or any other person of their choosing and may present orally or in writing their complaint(s) and contention(s) to the city official in charge of utility billing. This official shall be authorized to order that the customer’s service not be disconnected and shall have the authority to decide appropriate action to be taken on the customer’s complaint. If the customer remains unsatisfied, they may file an appeal bond in the amount of the disputed bill and appeal the decision to the Town Council whose decision is final. If a discrepancy is found, an adjustment shall be made to the customer’s account; this adjustment will appear on the next month’s bill.
(C) Requests for delays or a waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified.
(D) When it becomes necessary for the town to discontinue utility service for nonpayment of bill, service will only be reinstated after all bills for service then due and the reconnection fee has been paid in full.
(Ord. passed 8-26-2014)