If a meter accuracy test discloses a registration error greater than 4%, all customer bills affected by such error shall be appropriately adjusted, based on the best information available, except that adjustments will not be retroactive more than one year or to the last meter test, whichever was more recent. If an accuracy test is conducted at the request of the customer, and such test reveals the meter registering correctly with the established limits, the customer shall pay the cost of the accuracy test. If an obviously over-read has been billed to an account, an adjustment shall be made based on the reread reading and the last known true reading from the meter or the best information available. If an over-read occurred, the customer shall not be charged an accuracy test fee.
(Ord. passed 8-26-2014)