The procedure for complaints shall be as follows:
(A) All complaints involving municipal policies shall be referred to the City Council for appropriate action and, except in the most unusual cases, any action shall be preceded by report and recommendations of the Safety and Service Director who shall have been given ample opportunity and time in which to investigate and to render a report.
(B) All complaints with respect to the management of the city shall be referred to the Safety and Service Director for the necessary or appropriate action in each individual case. In the case of those complaints involving the management of the city wherein the Council desires further information, the Safety and Service Director, when so requested by a majority of the Council, shall be given adequate time in which to make a necessary investigation and report.
(1982 Code, § 30.39) (Res. 61-13, passed 3-6-1961; Res. 72-1, passed 1-3-1972; Res. 21-27, passed 8-9-2021)