The franchisee shall provide a service force seven days a week for all complaints and requests for adjustments. Such force shall be capable of responding to subscriber complaints within 24 hours of receipt of the complaint. Total loss of service attributable to the cable system shall be cleared within 24 hours, except to the extent that restoration of service is prevented by strikes, fires, injunction, or other cause beyond the franchisee’s control.
(Ord. passed 10-18-1982) Penalty, see § 114.999