(A) The company shall maintain a local business office or agent which subscribers may telephone during regular business hours without incurring added message or toll charges, so that complaints regarding cable television operations may be promptly reported to the company. Should a subscriber have an unresolved complaint regarding cable television operation, the subscriber shall be entitled to file his or her complaint with the County Auditor, who has primary responsibility for the continuing administration of the franchise and the procedures for resolving complaints, and thereafter to meet jointly with a representative of the Commissioners and a representative of the company within 30 days to fully discuss and resolve the matters.
(B) The company shall notify each subscriber, at the time of initial subscription to the service of the company, of the procedures for reporting and resolving the complaints.
(Ord. 1997-5F, passed 5-19-97)