People may file a formal complaint with the city if they have information that they believe, in good faith, establishes a violation of this chapter. Any complaint must be in writing, and filed with the City Manager or his or her designee. The complaint may be filed by mail or electronic mail, hand delivered, through an elected official or by a third party. The complaint statement need not be in English, and in the case of complaints not filed in English, the city shall cause the complaint to be translated into English at no expense to the complainant. The City Manager shall investigate all complaints and either affirm or deny the complaint within ten working days of the receipt of the complaint, in writing and report the disposition to City Council by or before the next regularly scheduled City Council meeting. If the complaint is denied, the City Manager shall explain, in detail, how the investigation was conducted and why the complaint was denied. If the complaint is affirmed, appropriate disciplinary action shall be taken against the employee or official for violation of city policy. Any disciplinary action shall be carried out in accordance with the provisions of the City Charter and other laws, city personnel rules, civil service rules, union contracts or other departmental agency rules and regulations and may include discipline up to and including discharge from public service. A copy of the denial or affirmation shall be mailed to the complainant at the address provided by the complainant in their written complaint. In addition, all employees shall receive a copy of this chapter and shall sign a statement acknowledging the receipt of the copy with in 30 days of the effective date of this chapter or at the time of hire. The city shall, on an on going and annual basis, provide diversity training for all employees and officials. No employee and official shall be exempt, and the City Manager shall maintain a record of all training including the list of attendees at the training sessions.
(Ord. 2008-1, passed 1-22-2008)