(A) Any customer may direct any electric service related complaint, concern, or question to the Electric Utility business office.
(B) If the issue in question cannot be resolved at the Electric Utility business office, the customer shall be afforded the opportunity to appear before the Town Council acting as the Electric Utility Board within a reasonable time to hear the complaint, question, or concern which shall be submitted in writing to the Town Council five days prior to the meeting date set for the appearance. The customer shall be advised of the time and place for the appearance in such a timely manner as to accomplish the requirements.
(C) The Town Council acting as the Electric Utility Board may consider the facts as it deems necessary for the resolution of the issue(s) at hand, and shall make known the necessity for further investigation or its decision to the customer within 15 days of the customers appearance before the Town Council. A final decision following additional investigation by the town shall be made known to the customer in writing within 60 days of the initial appearance before the Town Council by the customer, unless by joint agreement between town and customer it is agreed that a reasonable time extension shall be allowed due to extenuating circumstances.
(Ord. 7-1992, passed 12-21-1992)