(A) If a user disputes an electrical bill, the dispute shall be directed to the City Clerk's office within 30 calendar days of the mailing date of the bill in question.
(B) A user may submit a written request for an appeal, along with supporting documentation, to the City Clerk for review and investigation. The City Clerk's written response will be mailed by USPS first class mail to the user at the mailing address supplied by the user on the request for appeal.
(C) If the user still believes the bill is incorrect, the user must submit his or her request for further review in writing to the City Clerk's office no later than 15 calendar days after the postmark of the City Clerk's initial written response. The Public Works Director will review the initial appeal, any supporting documentation, and the City Clerk's written response. Upon completion of this review, a written decision from the Public Works Director will be mailed by USPS first class mail to the user at the mailing address supplied by the user on the request for appeal. All decisions by the Public Works Director will be final.
(D) Electrical service will not be shut off during the pendency of an appeal.
(Ord. passed 11-12-2013)