A verification process is an independent method of an alarm system monitoring company for determining that a signal from a security alarm system requires immediate sheriff’s office response. The verification process shall not take more than 5 minutes, calculated from the time that the alarm company receives the alarm signal until the alarm company determines whether to request a sheriff’s office dispatch. The means of verification shall include at least 1 of the following:
(1) Attempt to verify, by calling the alarm site and/or alarm user by telephone, to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, at a minimum, that a second call also known as Enhanced Call Verification, be made to a different number, if the first attempt fails to reach an alarm user who can properly identify themselves to determine whether an alarm signal is valid;
(2) A feature that permits the alarm user or a person authorized by the user to send a special signal to the alarm company that will cancel the alarm immediately after the signal has been sent and prevent the alarm company from calling the sheriff’s office;
(3) The installation of a video system that provides the alarm company when the alarm signal is received with the ability to ascertain whether activity is occurring that warrants immediate sheriff’s office response;
(4) A confirmation that an alarm signal reflects a need for immediate sheriff’s office response from either the alarm user or a person authorized by the user or an alternate response agency made before dispatching the sheriff’s office; or
(5) An alternate system that the sheriff determines has or is likely to have a high degree of reliability.
(1976 Code, § 11-48) (Ord. 3354, § 1, passed 4-18-2000; Ord. 4888, § 1, passed 3-21-17)