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Once potentially fraudulent activity is detected, (a red flag is identified) an employee must act quickly as a rapid appropriate response can protect customers and the City from damages and loss. Once potentially fraudulent activity is detected, the employee is to gather all related documentation and write a description of the situation and present this information to the Program Coordinator who will then complete additional authentication to determine the appropriate response.
(Ord. 09-76. Passed 7-21-09.)