(A) The Customer Service Department is a creditor, pursuant to 16 C.F.R. § 681.2, due to its provision or maintenance of covered accounts for which payment is made in arrears.
(B) Covered accounts offered to customers for the provision of services include wastewater utility accounts and stormwater utility accounts.
(C) No Utility Department has prior history with identity theft related to covered accounts.
(D) The processes of opening a new covered account, restoring an existing covered account, making payments on such accounts, and providing account information access in person or via phone or website have been identified as potential processes in which identity theft could occur.
(E) All Utility Departments limit access to personal identifying information to those employees responsible for or otherwise involved in opening or restoring covered accounts or accepting payment for use of covered accounts. Information provided to such employees is entered directly into all Utility Department computer systems and is not otherwise recorded.
(F) All Utility Departments determine that there is a low risk of identity theft occurring in the following ways (if any):
(1) Use by an applicant of another person’s personal identifying information to establish a new covered account;
(2) Use of a previous customer’s personal identifying information by another person in an effort to have service restored in the previous customer’s name;
(3) Use of another person’s credit card, bank account, or other method of payment by a customer to pay such customer’s covered account or accounts; and
(4) Use by a customer desiring to restore such customer’s covered account of another person’s credit card, bank account, or other method of payment.
(Ord. 2009-9, passed 5-13-2009)