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(A) Electric service bills are issued monthly. They are due upon receipt, and are payable to the customer support representative at the customer service office during regular office hours. All other employees of the city or utility are expressly prohibited from receiving payments for utility bills.
(B) If payment is not made on or before 15 days from the date of the bill, the account is then delinquent and the collection charge in the amount of 10% of the first $3 of the bill plus 3% of the excess of $3 as provided in the rate subchapter is applicable. If payment is not made within the next five days, the customer is informed by mail that the service is subject to disconnection, without further notice.
(C) In case of disconnection for nonpayment of the bill, the customer will not be reconnected until he or she has paid the reconnection charge plus all amounts owed to the utility, or make an arrangement for their payment which is satisfactory to the utility.
(D) The utility shall not be required to restore service on the date delinquent bills are paid unless the payment is made prior to 2:00 p.m. of this same day. When payment of delinquent bills is made after 2:00 p.m., the service will not be restored until after 8:00 a.m. on the next work day.
(E) In addition to rates for service, when it is necessary for an employee of the electric utility to go to a customer’s premises to collect a delinquent bill, a collection charge of $10 will be made.
(F) When a check that was received in payment of a customer’s account is returned unpaid by the bank for any reason (not the fault of the electric utility), the customer shall be assessed a handling charge of $30 for each check returned by the bank.
(Ord. 1988-20, passed 9-8-1988; Ord. 1993-8, passed 8-26-1993; Ord. 2007-4, passed 6-28-2007; Ord. 2019-25, passed on 5-13-2020)
If a customer causes damage to any portion of the electric utility system, the customer shall be responsible for all costs associated with repairing or replacing the damaged portion of the electric utility system.
(Ord. 1988-20, passed 9-8-1988; Ord. 1993-8, passed 8-26-1993; Ord. 2019-25, passed on 5-13-2020)
When a customer calls the electric utility for service restoration or repairs on the customer’s premises and it is determined that the problem is confined to the customer’s property or facilities (such as tripped breaker, blown fuse, faulty wiring, and the like), a service charge of $20 may be assessed toward the customer’s account.
(Ord. 2019-25, passed on 5-13-2020)
(A) The electric utility is authorized to collect from subdivision developers, prior to the installation of on-site electric distribution facilities, the cost of said on-site distribution system extension, including, but not limited to, overhead and underground lines, transformers, labor, and engineering costs, but excluding the cost of individual customer service lines and metering equipment.
(B) The cost of the on-site distribution system extension shall be determined by the Common Council with a listing of the cost to be published and available to all developers or interested persons through the office of the City Engineer and electric utility offices. The on-site availability fee of $2,600 per lot shall be applicable to all residential subdivision developments within the city which do not have recorded plats or have not received approval by the Greenfield Plan Commission of its detailed unit development plat prior to October 1, 2021. For multifamily projects and/or developments, the on-site availability fee shall be in the amount of $2,600 per building/structure. The on-site availability fee for any non-residential lot which does not have a recorded plat or has not received approval by the Greenfield Plan Commission of its detailed unit development plat prior to October 1, 2021 shall be at cost as that is defined herein above.
(C) The capital costs, as determined by the Common Council, shall be submitted by the electric utility offices by the developer prior to the construction of the on-site electric distribution facilities.
(D) The Common Council hereby authorizes the establishment of a fee to be paid in conjunction with the issuance of the building permit to reimburse the electric utility the cost of providing the extension of service to an individual customer. The fee shall be applicable to all new customers, residential or non-residential, located within the city’s assigned service territory after January 23, 1997, and shall be $500 per meter, which includes the meter base fee.
(E) The fee, as set by the Common Council, shall be paid to the electric utility and a copy of the receipt evidencing such payment shall be submitted in conjunction with the application for a building permit.
(Ord. 1997-1, passed 1-23-1997; Ord. 2005-6, passed 4-28-2005; Ord. 2019-25, passed on 5-13-2020; Ord. 2022-2, passed 2-9-2022)
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