All complaints as to the amount of bills or reading must be filed by the customer at the office of the Billing Department before the bill becomes delinquent. No credit shall be given on any bill because of any defect, trouble, or insufficiency of the lines or wiring in the building or other structure of the customer. However, if such customer presents a reasonable excuse for not making such complaint within the time above specified, such adjustments may be made at any time thereafter.
(Prior Code, § 30.06) (Ord. 2019-25, passed on 5-13-2020)