Employees and officials shall conduct themselves with respect and civility which shall include, but not be limited to, the following duties and actions:
(A) To treat others as one would wish to be treated;
(B) To accomplish the goals and responsibilities of one’s individual position, while respecting one’s role as a member of a team and the community at large;
(C) To act in a professional and responsive manner;
(D) To work together in a spirit of tolerance and understanding;
(E) To work to build consensus and accommodate diverse opinions;
(F) To communicate effectively by listening carefully, asking questions, and responding in a way that adds value to conversations;
(G) To treat all citizens with respect and courtesy; and
(H) In the case of employees, to refrain from arguments, debates, or lengthy discussions with private citizens regarding the city’s policies, procedures, or services. Any employee who feels he or she cannot resolve the complaint from a private citizen should refer that individual to his or her department head.