(A) A utility customer may dispute the correctness of all or part of the quarterly billing charged for utility service, in accordance with the procedure set forth in this section. The utility customer aggrieved by an error in the quarterly billing shall notify the billing office within the time permitted; otherwise, the right to dispute the billing shall be deemed waived. A utility customer who has disputed all or part of a billing, pursuant to this section, shall not be entitled to dispute these amounts when carried forward as part of a subsequent billing.
(B) The procedure to resolve disputed billing charges shall be as follows.
(1) A customer aggrieved by a quarterly billing shall notify the utility billing office in writing, within 14 calendar days from the date the billing was issued. The notice shall state the portion of the billing amount which is in dispute, and set forth the reasons the customer believes he is not obligated to pay as billed.
(2) The customer's first procedure is to request a check of the water meter. If the meter is found to be registering low or in favor of customer, the customer will not be charged more than the original bill. The customer would be required to pay the $10 inspection fee for the meter.
(3) If on examination and testing it is found that such meter will not register within the tolerance limit of the following percentages of water through it, namely, 2% over or under on meter size 3/4-inch on flows of one to 20 gallons per minute, then it shall be considered inaccurate and no charge for testing will be made and the water charges will be adjusted on the basis of this test.