(A) Any consumer feeling himself or herself aggrieved by reason of any controversy with the Utilities Superintendent may appear before the governing body and present his or her grievance.
(B) Any consumer who considers himself or herself aggrieved by being required to pay the charge demanded for the use of electricity or for the resumption of electric service after the same shall have been shut off, shall pay such charge under protest in which event, the Municipal Clerk shall write on the receipt given such customer the words, “Paid Under Protest.”
(C) Such consumer may then present his or her verified claim in the manner provided for presenting claims to the governing body for a refund of the amount so paid under protest.
(D) Such claims shall then be considered by the governing body in the same manner as other claims against the municipality.
(2000 Code, § 3-318)